FAQ: The Wildsea: Storm & Root
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

I need help with my pledge! Where do I go?

The best place to reach us is via email: [email protected]

We try to funnel all customer support tickets there. We’ll check Kickstarter Messages and Comments as well, but oftentimes we’ll still direct you to that email as it lets us resolve / hand off all of the issues that may arise in one place.

Last updated: April 11, 2023 07:59

Why aren't stretch goals included in all pledges?

Over the past few months leading up to the campaign we’ve released the Free Basic Rules and a free starter adventure, One-Armed Scissor. While we would love to continue making content free for all to enjoy, it takes us both time and resources, which is always in short supply!

That said, we want to make sure people are properly compensated for the work, and creating quality content takes a lot of work, especially from Felix! Creating stretch goal specific tiers will help us ensure that we’ve factored in the time and effort it takes into making these things.

Last updated: April 11, 2023 08:09

How come I can't get [X] in my region?

Probably because we’re out of stock of that item in your region! We work with fulfillment partners in the USA, Great Britain, Germany, and China to ship worldwide. That said, we base inventory on past campaigns / sales, so most likely we just sold out in that region. Sorry!

Last updated: April 11, 2023 08:05

When will I be charged for shipping?

Due to the volatility of the shipping industry this last year, we are waiting for our rewards to be printed and ready to ship before charging for shipping. This ensures we have the most accurate and best option available for you.

We will notify you about updated shipping charges once your rewards are ready to ship.

Last updated: August 28, 2023 13:08

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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